Predictive dialer
A predictive dialer is an outbound call processing system
designed to maintain a high level of utilization and cost efficiency in
the contact center. The dialer automatically calls a list of telephone
numbers, screens the unnecessary calls such as answering machines and
busy signals, and then connects a waiting representative with the
customer.
There are hundreds of different providers of predictive dialer software across the globe, and every predictive dialer has its pros and cons.
There are hundreds of different providers of predictive dialer software across the globe, and every predictive dialer has its pros and cons.
What Is A Predictive Dialer?
- "A predictive dialer is a computerized system that automatically dials batches of telephone numbers for connection to agents assigned to sales or other campaigns. Predictive dialers are widely used in call centers." - Wikipedia
"Definitions of Predictive dialer on the Web:
- A predictive dialer is an outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The dialer automatically calls a list of telephone numbers, screens the unnecessary calls such as answering machines and busy signals, and then connects a waiting representative with the customer.
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A VOIP Predictive Dialer, a.k.a. soft predictive dialer, is a software product capable of predictive dialing using VOIP service directly. Besides computer and internet connection, there is no equipment needed in order to use VOIP predictive dialer.
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