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Friday, 28 September 2012

Avaya Communication Manager

Avaya Aura Communication Manager (CM) is a call processing system developed by Avaya with voice application software, messaging and contact center. This system is a telecommunication product which allows VoIP on legacy installed PBX systems and offers a migration path to install VoIP as resources become available.[1] The CM is a successor to the Definity Communication Servers platform, although the CM is still based on the Definity code. Avaya Aura Communication Manager is a component of Avaya Aura, Avaya's architecture for next generation, people-centric collaboration. Avaya Aura Communication Manager software is an open, highly-reliable and extensible IP Telephony foundation on which Avaya delivers Unified Communications solutions to enterprises of all sizes. Avaya Aura Communication Manager delivers voice and video capabilities and provides for a resilient, distributed network of gateways and analog, digital and IP-based communication devices. Avaya Aura Communication Manager includes robust PBX features, high reliability and scalability, and multi-protocol support. It includes advanced mobility features, built-in conference calling and contact center applications, and E911 capabilities. Communication Manager effectively scales from less than 100 users to as many as 36,000 users on a single system, and to more than one million users on a single network.
Avaya Aura Communication Manager encrypts both the voice conversation and the signaling to create a secure voice over IP (VoIP) environment, and supports Multi Level Precedence and Preemption (MLPP) for the US Department of Defense (DoD).
Designed to run on a variety of Linux-based servers, Communication Manager provides a range of capabilities to enable the virtual enterprise:
  • Voice and video call processing capabilities across a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices.
  • Advanced workforce productivity and mobility features.
  • Built-in conferencing and contact center applications.
  • Centralized voicemail and attendant operations across multiple locations.
  • E911 capabilities.
  • Support for SIP, H.323 and many other industry-standard communications protocols over a variety of different networks enabling centralized voice mail, attendant operations, and call centers across multiple locations. Supports Assured Services Session Initiated Protocol (AS-SIP) for the US Department of Defense (DoD).
  • More than 700 features in all.
  • Designed for high availability, reliability and survivability.
  • Survivable Core Remote deployment options leveraging System Platform virtualization technology
  • Evolution or Feature server alternatives
  • Support for IPV6.

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